Return & Refund Policy

By placing an order, you have confirmed that you have read, understood and accepted these following policies. 

We do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.

Advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.

Returns

The return request is made within 30 days of receiving the item. We accept return on products which were shipped out by us and if the item is faulty due to an error on our end:

  • Wrong / damage item.
  • The product is flawed.
  • The print quality is poor.
  • The product you received is different from the product originally represented on our site.

Let us know by contacting our Customer Service Team by email: support@myanimeshoes.com with subject: 'Missing Item', 'Wrong Item', or 'Damaged'. If approved we will provide the return address.

Item(s) must be returned together with proof of purchase. To complete your return, we require a receipt or proof of purchase.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. 

We recommend using a trackable shipping method.

We are not responsible for lost returns without tracking confirmation.

Refunds

We are providing you with the products and are happy to refund your order for any of the following reasons:

  • The product is flawed.
  • The print quality is poor.
  • The product you received is different from the product originally represented on our site.

Please email us at support@myanimeshoes.com with a photo of the product you received along with detail shots you wish to include.

Refunds will be processed to your original payment method within 5 business days.

Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds

If you haven’t received your refund after 10 business days:

  • Check your bank or credit card provider.
  • Contact your payment provider (PayPal, credit card, etc.).
  • If you still need help, reach out to us at support@myanimeshoes.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@myanimeshoes.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Wrong product shipped

Please send some pictures as proof, which include:

  • Picture of the wrong sneakers you received
  • Picture of the shipping label.

Size issue

Please send the picture as proof, which include:

  • Picture of the shipping label.
  • Photo measure the size of the product with a ruler.
  • The tag size on the outsole
  • The length of the insole measured by a ruler (as the image below)
  • Picture of the product you received

Cancellations

If you change your mind about your purchase, please sending us an email to support@myanimeshoes.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled. Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.

If you have any further questions, feel free to contact our support team, we’re here to help!

Mailing Address: 5379 Lyons Rd Coconut Creek, FL 33073, US.

Email: support@myanimeshoes.com